Return and Refund Policy

At Cindy Cameras, we are committed to ensuring customer satisfaction. Please review our guidelines for refunds, returns, exchanges, and warranties below:

1. Refund and Return Eligibility

• We accept returns or exchanges only if the product is defective or damaged upon delivery.
• Requests for returns or refunds must be made within 3 days of receiving the product.

2. Refund and Exchange Process

• Contact us at [email protected] within the 3-day window with proof of the defect or damage (e.g., photos or videos).
• If approved, the product must be returned in its original packaging with all accessories and documentation included.
• Once the product is inspected and the issue is confirmed, we will offer one of the following:
  • A replacement for the same product (if available).
  • A full refund (in cash, since we operate on Cash on Delivery only).

3. Warranty

• Warranty terms vary by product and are outlined in the product description or packaging.
• Warranty claims are separate from our return policy and are handled based on the specific terms provided.

4. Conditions for Returns

• The product must be unused and in the same condition as delivered.
• Returns or exchanges are not accepted for reasons unrelated to defects or damages (e.g., change of mind).

5. Non-Refundable Items

• Any product that has been used, damaged by the customer, or returned after the 3-day window is not eligible for a refund or exchange.

6. Cash on Delivery Policy

• Since we exclusively offer Cash on Delivery (COD), refunds will be provided in cash during the return process or arranged directly with our team.

For any questions or to initiate a return, please contact us at [email protected].